Refund Policy

We want you to be completely satisfied. If you have a concern about a service or fee, please contact us — we will do our best to resolve it fairly.

1. Before Work Begins

If you have paid a fee and wish to cancel before we have commenced any work on your engagement, you are entitled to a full refund. Please contact us within 24 hours of payment to request cancellation.

2. After Work Has Commenced

Once work has begun on your engagement — including review of documents, portal access setup, or any filing preparation — a partial refund may be issued reflecting the work not yet completed. The proportion will be assessed fairly on a case-by-case basis.

No refund is issued once a filing, application, or registration has been submitted to the relevant authority (GST portal, Income Tax portal, IP India) on your behalf.

3. Rejection or Objection by Authorities

Government portals and authorities may reject or raise objections on filings. Rejections due to reasons outside our control (e.g., conflicting prior trademarks, incomplete information provided by you, or portal technical errors) are not eligible for a refund of the professional fee. However, we will assist you in responding to or re-filing without additional charges for standard objections covered under your service scope.

4. Government Fees

Government statutory fees (GST registration fees, trademark filing fees, etc.) paid on your behalf are non-refundable as they are remitted directly to government portals. These are shown separately in your invoice.

5. How to Request a Refund

1. Email info@pleaderpro.in with your name, invoice number, and reason for the refund request.
2. We will acknowledge your request within 2 business days and resolve it within 7 business days.
3. Approved refunds are processed to the original payment method within 5–7 business days.

6. Contact

For any refund queries, reach us at info@pleaderpro.in or through our Contact page.