Privacy Policy

1. Who We Are

Pleader Pro (“we”, “us”, “our”) operates pleaderpro.in — an online platform providing GST, Income Tax, and Trademark compliance services. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or use our services.

2. Information We Collect

• Contact information — name, email address, phone number — when you submit our consultation form or WhatsApp chat.
• Service details — the service you are interested in and any description you provide about your situation.
• Usage data — pages visited, time on site, browser type, and device — collected automatically via server logs and analytics.
• Calculator inputs — figures entered into our free calculators are processed entirely in your browser and are never transmitted to our servers.

3. How We Use Your Information

• To respond to your consultation request and provide the services you enquire about.
• To communicate with you about your engagement — status updates, document requests, deadlines.
• To send service-related communications (not marketing) unless you have opted in to updates.
• To improve our website and services using aggregated, anonymised usage analytics.
• To comply with our legal obligations as a professional services firm under applicable Indian law.

4. Data Sharing

We do not sell, rent, or trade your personal data. We share information only:

• With our CAs and attorneys assigned to your engagement, under strict confidentiality obligations.
• With government portals (GST Network, Income Tax portal, IP India) as required to file your returns or applications.
• With trusted infrastructure providers (hosting, email delivery) under data processing agreements.
• When required by law, court order, or a regulatory authority.

5. Data Retention

We retain your personal data for as long as necessary to deliver the service and comply with our professional record-keeping obligations — typically 8 years from the end of an engagement, in line with ICAI guidelines. You may request deletion of data that is no longer required for active services.

6. Cookies

Our website uses a single first-party localStorage key (pleaderpro_disclaimer_accepted) to remember your acceptance of the site disclaimer. We do not use third-party tracking cookies or advertising cookies.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at privacy@pleaderpro.in. We respond within 15 business days.

8. Security

All data is transmitted over HTTPS. Our servers are hosted in India and access is restricted to authorised personnel. We follow industry-standard security practices, including access controls and encryption at rest.

9. Contact

For privacy-related queries, write to: privacy@pleaderpro.in or visit our Contact page.